For more than 25 years, we've strived to help people improve their health and reverse chronic illness via quality products and services and leading edge nutritional science. And by any indication, we've been successful in achieving our goals. But none of it would be possible without an unwavering dedication and commitment to the following core values, which form the cornerstone of everything we do. Together, these values guide our decision making and behavior as a company and as individuals, shaping the way we do business and treat our customers.

We Value Our People

We maintain a high sense of loyalty to the company, and retain productive employees for long periods of time.

• We seek the best interests of our employees and distributors in balance with our mission, vision, and strategic objectives.
• We value our relationships with our vendors.
• Each associate deserves to be treated with respect, compassion, fairness, and consistency.
• Each employee is capable of making a valuable contribution to our organization.
• Our working environment is enjoyable (fun!) and fosters balance between work and personal lives, as well as creativity and personal discipline.
• We provide our associates ongoing professional development where appropriate.
• We provide our associates a means for making a good living and sharing in our company's success.

We Value Honesty and Ethics

We want all employees to feel proud to be a part of Metagenics.

• We are honest with ourselves and appreciative of others' feedback.
• We keep our promises. We are as good as our word.
• We are honest with others. We will not lie, cheat, or steal or tolerate those who do.
• We behave ethically with our associates, accounting, science, marketing, and sales programs.
• We treat our customers, employees, and suppliers fairly.

We Value Outstanding Customer Service

The quality of our customer service is reflected in long-term customer loyalty and business referrals.

• We exceed our customers' expectations through continuous improvement of our customer service processes, products, and educational services.
• We maintain an effective market intelligence system to understand what our customers want or need.
• We keep our customers well informed.
• We recognize our distributors as our business partners and best customers.

We Value Quality

Because our products are designed to improve health, quality is a priority over price.

• We are relentlessly committed to offering quality products and services.
• We believe that producing quality products and services is essential to achieving our mission of improving health.
• We conduct a formal continuous improvement program in order to consistently achieve higher standards of quality for our products and services.
• We expect to be the quality leader in our industry.

We Value Teamwork and Success

As individuals and members of teams, departments, locations, and distributors, our associates have the opportunity to address our organization's challenges and work cooperatively towards achieving success.

• We operate with a high degree of individual and team accountability and deliver on our promises.
• We encourage dialogue and openness to others' ideas in order to encourage team learning and get the best from everyone.
• We treat one another with dignity and respect. We do not manage by fear nor overpower teammates with our authority.
• We set challenging goals for ourselves and derive great fulfillment by achieving or surpassing these goals.
• Our associates find it exciting and fun to be part of a winning team.