Cold Shipping Policy
Metagenics Cold Shipping Policy for Probiotics, Softgels, and Bars
To ensure the safe delivery of heat-sensitive products like probiotics, softgels, and nutritional bars, Metagenics offers an optional gel-ice pack to protect products during shipping. This temperature control solution helps maintain product quality, especially in warm climates or during hot weather months.
Our probiotics are scientifically tested to withstand extreme temperatures during standard shipping without the need for refrigeration. We guarantee the efficacy and potency of our probiotics through the expiration date, provided they are stored according to the label instructions upon delivery.
Why Do Gel-Ice Packs Arrive Warm?
Gel-ice packs absorb heat during transit and may arrive warm or hot. This is normal and does not compromise the quality or safety of the products.
Cold Shipping Guidelines for Heat-Sensitive Products
Probiotics and Softgels
Customers ordering by phone or through the Metagenics eCommerce platform can add a gel-ice pack for an additional fee of $2.99 to protect select probiotics and softgel products.
This option is available at checkout and can be selected based on the customer’s preference.
Gel-ice packs are recommended for heat sensitive products when delivery zone temperatures are projected to exceed 80°F.
Nutritional Bar Products
From May 1 to November 1, Metagenics may automatically include gel-ice packs when shipping bars to prevent softening or melting in high temperatures.
There is no charge for gel-ice packs when Metagenics opts to add them due to extreme heat conditions.
Bars do not require refrigeration upon arrival and can be stored at room temperature.
Storage Tips for Maximum Product Quality
For optimal results and to maintain the effectiveness of our products:
Follow the storage instructions provided on the product label immediately upon receipt.
Store probiotics in a cool, dry place as indicated on the label to preserve potency.
Frequently Asked Questions
1. Do I need to add a gel-ice pack for every order?
Adding a gel-ice pack is optional and based on the shipping destination and temperature conditions. We recommend selecting this option for heat-sensitive products during hot weather.
2. Are the gel-ice packs reusable?
Yes, gel-ice packs can be reused, but they are primarily designed for single-use during shipment.
3. How do I know if my product was affected by heat?
Our probiotics, softgels, and bars are designed to withstand normal shipping conditions. If you follow storage instructions upon receipt, product quality will be maintained.
Contact Us
If you have any questions about our cold shipping policy or need assistance with your order, please contact our Customer Experience Team at:
Email: [email protected]
Phone: 800.692.9400