Returns - Frequently Asked Questions

To initiate a return, log in to your account and select the order number for the product you'd like to return. If you're not completely satisfied with your purchase, we offer a 60-day return window for a full credit.

We offer a 60-day Satisfaction Guarantee. You have 60 days from the date of purchase to return your product for a full credit.

For more details, please review our full return policy. We're here to make your return process as easy as possible!

At Metagenics, we are committed to the quality and integrity of our products. If you're not satisfied with a product purchased from us or an authorized seller, you can request a refund or replacement. However, we cannot guarantee the quality of products sold by unauthorized sellers. Our 60-Day Satisfaction Guarantee applies only to products purchased directly from Metagenics or an authorized seller and is limited to the original end-user purchaser, unless prohibited by law.

Refunds are processed within 7-10 business days after we receive the returned product at our warehouse. We’ll notify you once your refund has been issued, ensuring a smooth and efficient process.