Satisfaction Guarantee

Metagenics 60-Day Satisfaction Guarantee

At Metagenics, we are committed to delivering high-quality, practitioner-grade supplements. We stand behind our products with a 60-Day Satisfaction Guarantee. If you are not completely satisfied with a Metagenics product purchased from us or from one of our authorized sellers, you may request a refund or replacement.

Please note that our Guarantee does not cover products purchased from unauthorized sellers, as we cannot verify their quality or authenticity. This Guarantee also is limited to the original end-user purchaser.

How to Submit a Guarantee Request

To make a Guarantee claim, follow these steps:

1. Contact Customer Service:

Call 800-692-9400, then press 1 to speak with a representative. Please have your purchase details ready, including where and when you bought the product.

2. Approval Process:

If your request is approved, you will receive a Guarantee approval confirmation number.

3. Return the Product:

Mail the remaining product, proof of purchase, and your confirmation number to the address below:

Metagenics

8101-C Lenexa Dr.

Lenexa, KS 66214

United States

Note: Guarantee requests must be submitted within 60 days of the purchase date. You are responsible for any shipping costs incurred when mailing the product and proof of purchase.

Guarantee Guidelines

Metagenics reserves the right to:

• Verify purchase information

• Request a valid proof of purchase

• Deny requests in cases of suspected fraud or a purchaser’s abuse of the Satisfaction Guarantee

Authorized Sellers

To ensure you are purchasing from Metagenics or an authorized seller of Metagenics products and are eligible for the Guarantee, please contact us at 800-692-9400, then press 1.

Effective: January 1, 2025