Orders FAQ

Placing an order with us is simple! Easily order directly from our website. For personalized assistance, we can connect you with a local practitioner.

If your purchase is eligible for HSA/FSA benefits through Truemed, select “Truemed: Pay with HSA/FSA” as your payment option during checkout. Truemed will determine your eligibility and guide you through the next steps. Please note: do not enter your HSA/FSA card information as a standard credit or debit card payment method, as this may cause your order to fail. For more information about eligibility, reimbursement, and how the process works, please visit our HSA/FSA information page.

Metagenics accepts PayPal, Apple Pay, and Google Pay as convenient and secure payment options, making it easy for you to complete your purchase in the way that works best for you.

If you need to cancel your order, please call our customer service team at 800.692.9400 as soon as possible. We strive to ship orders quickly, so cancellations may not always be possible once processing begins. However, we will do our best to accommodate your request and assist you. Your satisfaction is our priority!